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ISO 20000:2011 - IT Services Management Systems
ISO/IEC 20000 is the first international standard for IT service management. IT Service Management with an integrated set of management processes for effective delivery of services to customers.ISO 20000:1-2011 is based on the ITIL (Information Technology Infrastructure Library) framework. ISO 20000 certification prescribes that the organization has adequate controls and procedures in place to consistently deliver a cost-effective and quality IT service.
BENEFITS OF ISO 20000:2011 STANDARD
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Enhanced IT service management infrastructure for an organization for better operational management
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Improved employee contentment and productivity, thus improved profits on account of minimum process losses.
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Avoidance of recurring errors and incidents through improved knowledge management.
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Better alignment between business objectives and IT, thus reducing the risks and improving the communication between businesses.