ISO 20000:2011 - IT Services Management Systems
ISO/IEC 20000 is the first international standard for IT service management. IT Service Management with an integrated set of management processes for effective delivery of services to customers.ISO 20000:1-2011 is based on the ITIL (Information Technology Infrastructure Library) framework. ISO 20000 certification prescribes that the organization has adequate controls and procedures in place to consistently deliver a cost-effective and quality IT service.
BENEFITS OF ISO 20000:2011 STANDARD
Enhanced IT service management infrastructure for an organization for better operational management
Improved employee contentment and productivity, thus improved profits on account of minimum process losses.
Avoidance of recurring errors and incidents through improved knowledge management.
Better alignment between business objectives and IT, thus reducing the risks and improving the communication between businesses.